Summary of the benefits resulting from process improvement efforts based on maturity frameworks and workflow support

Identification of the need to achieve not only the “point solutions” provided by these approaches to process improvement but also the longer term viability

Discussion of the investments an organization should, and should not, make to assure its longer term viability

Case studies are included to provide concrete examples of how various companies – from small, entrepreneurial ones to large, multi-national ones – have addressed process evolution, the cost of these efforts and the resulting benefits.